Resort Representative – Guest Services (Marrakech)
MTS Globe · Marrakech
Descripcion del puesto
About the role
The Resort Representative is the main point of contact for guests staying at partner hotels in Marrakech. You will ensure a high level of customer service, provide accurate information about the resort and local attractions, and promote excursions and additional services to enhance the guest experience.
Key responsibilities
- Welcome guests on arrival, introduce resort procedures and company services.
- Conduct welcome meetings and briefings according to company standards.
- Handle guest inquiries, feedback and complaints, ensuring prompt resolution.
- Provide accurate information on excursions, local attractions, safety procedures and resort facilities.
- Maintain a visible presence in assigned hotels and complete daily hotel visits.
- Promote and sell excursions, activities and other services, meeting daily/weekly sales targets.
- Record bookings and payments accurately and follow up as needed.
- Prepare daily sales, guest‑feedback and incident reports.
- Assist with airport operations (arrivals, departures, transfers) when required.
- Ensure promotional materials are clean, up‑to‑date and well presented.
Required profile
- Strong customer‑service orientation with the ability to handle inquiries and complaints.
- Good communication skills and a friendly, professional demeanor.
- Sales mindset to promote excursions and achieve targets.
- Ability to build and maintain relationships with hotel partners.
- Organisational skills for reporting and daily hotel visits.
Required skills
Questions fréquentes
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Publicado hace 6 horas
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MTS Globe
Marrakech
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