Resort Representative – Guest Services (Marrakech)

About the role

The Resort Representative is the main point of contact for guests staying at partner hotels in Marrakech. You will ensure a high level of customer service, provide accurate information about the resort and local attractions, and promote excursions and additional services to enhance the guest experience.

Key responsibilities

• Welcome guests on arrival, introduce resort procedures and company services.
• Conduct welcome meetings and briefings according to company standards.
• Handle guest inquiries, feedback and complaints, ensuring prompt resolution.
• Provide accurate information on excursions, local attractions, safety procedures and resort facilities.
• Maintain a visible presence in assigned hotels and complete daily hotel visits.
• Promote and sell excursions, activities and other services, meeting daily/weekly sales targets.
• Record bookings and payments accurately and follow up as needed.
• Prepare daily sales, guest‑feedback and incident reports.
• Assist with airport operations (arrivals, departures, transfers) when required.
• Ensure promotional materials are clean, up‑to‑date and well presented.

Required profile

• Strong customer‑service orientation with the ability to handle inquiries and complaints.
• Good communication skills and a friendly, professional demeanor.
• Sales mindset to promote excursions and achieve targets.
• Ability to build and maintain relationships with hotel partners.
• Organisational skills for reporting and daily hotel visits.

Required skills