Agency Manager

About the role

Santa Rosa, a Brazil-based company focused on reliable services and long-term partnerships, is hiring an Agency Manager for its Settat Metropolitan Area office. This is a full-time hybrid position, with the flexibility to perform some responsibilities from home. The manager oversees day-to-day agency operations, manages client accounts, coordinates service delivery and ensures performance targets are met.

Key responsibilities

• Supervise and support team members and monitor workflows
• Prepare reports and maintain high service standards
• Work closely with leadership to develop business strategies, optimize processes and find growth opportunities in the region
• Maintain regular communication with clients, partners and internal teams

Required profile

• Demonstrated experience in agency management, operations or a similar leadership role
• Bachelor's degree in Business, Management, Marketing or a related field, or equivalent practical experience
• Fluency in English; additional language skills relevant to Brazil or the Settat region are an advantage
• Adaptability, problem-solving mindset and commitment to an inclusive, non-discriminatory workplace

Required skills

• Strong organizational and planning skills, able to prioritize and manage multiple projects
• Excellent communication and interpersonal skills with clients, partners and cross-functional teams
• Ability to analyze performance data, prepare reports and make informed decisions
• People management skills, including coaching, team development and performance oversight
• Comfort with hybrid work and proficiency with digital collaboration tools