Application Support Engineer – WCS & Warehouse Automation (Visa Sponsorship)

About the role

Our client, a leading industrial technology firm specializing in warehouse automation and digital supply‑chain solutions, is seeking an Application Support Engineer. You will be responsible for maintaining and supporting Warehouse Control Systems (WCS) in production environments, ensuring that mission‑critical logistics applications run smoothly for customers across multiple industries.

Key responsibilities

• Act as the primary point of contact for customers requiring application support.
• Manage support tickets, adhere to SLA commitments, and document all actions.
• Investigate, diagnose, and resolve software and system incidents remotely or on‑site.
• Implement corrective actions, temporary work‑arounds, and preventive maintenance.
• Collaborate with development and technical teams on complex issues and contribute to knowledge‑base documentation.

Required profile

• Minimum 3 years of experience in application support, software maintenance, or technical support.
• Strong knowledge of SQL and relational databases.
• Proficiency in C#, C++ or other object‑oriented programming environments.
• Experience troubleshooting Windows‑based applications in production.
• Fluent French (written and spoken) and a bachelor’s degree in Computer Science, Software Engineering, Information Systems or a related field.

Required skills

• SQL
• C#
• C++
• Windows application ecosystem
• Object‑oriented programming