Bilingual French/English Compliance Officer – Call Center

About the role

AnyTech365 is looking for a bilingual French‑English Compliance Officer to join its Casablanca office. You will ensure that call‑center agents adhere to quality and regulatory standards while supporting continuous improvement across multiple languages.

Key responsibilities

• Enforce compliance rules and guidelines for all employees.
• Evaluate recorded calls from various geographic regions.
• Provide live coaching to staff based on call reviews.
• Identify compliance issues and report them to the Compliance Manager.
• Use compliance software to track performance and drive improvements in each language.
• Organise calibration sessions to refresh and teach compliance rules.
• Manage tickets assigned by the manager.
• Liaise with managers and stakeholders on compliance matters.
• Participate in projects related to the compliance function.

Required profile

• Excellent written and spoken French and English.
• Previous experience in a compliance or quality assurance role, preferably in a call‑center environment.
• Strong communication and interpersonal skills.
• Passion for technology and willingness to learn new tools.

Required skills

What we offer

• Permanent contract with competitive salary and bonuses.
• Opportunities for career development in a fast‑growing IT support and security company.
• Dynamic, multicultural work environment with more than 25 nationalities.
• Supportive management and clear pathways to achieve professional goals.