Charter Sales Representative

About the role

As a Charter Sales Representative you will assist both established and new clients in arranging charter flights, delivering exceptional customer service throughout the entire process. The focus is on responding to inquiries, coordinating flight logistics and ensuring a smooth, satisfying experience for valued customers.

Key responsibilities

• Interact with clients via phone, email and in‑person to understand travel needs and present available charter flight options.
• Coordinate all aspects of charter flights, including scheduling, aircraft selection, ground handling and catering.
• Liaise with internal teams and external partners to guarantee seamless execution of flight logistics.
• Ensure all required documentation, permits and licences are in order for each charter flight.
• Build and maintain strong relationships with clients, brokers and operators to foster loyalty and repeat business.
• Handle issues before, during or after flights, proactively finding solutions and communicating effectively with clients.

Required profile

• 2‑3 years of experience in aviation, travel or customer‑service roles, preferably with charter flight exposure.
• Excellent communication and interpersonal skills in both French and English.
• Strong attention to detail, organizational abilities and familiarity with aviation regulations.
• Resilience and determination in high‑pressure environments, with the ability to manage multiple tasks.
• Customer‑focused mindset and passion for delivering exceptional service.
• Flexibility to work irregular hours and handle last‑minute changes or emergencies.

What we offer

• 100% remote work arrangement.
• Flexible schedule.
• Experienced and dynamic team.
• Competitive salary and benefits.