Customer Care Representative (French) – Remote

About the role

TalentWorldGroup is seeking French‑speaking Customer Care Representatives to provide remote support for a mobile phone rental service in France. You will handle inbound calls, answer user questions, and ensure a smooth, positive experience for customers.

Key responsibilities

• Answer inbound customer support calls.
• Assist users with inquiries about mobile phone rentals and related services.
• Communicate clearly, friendly, and professionally.
• Resolve customer concerns efficiently.
• Accurately document each interaction following internal guidelines.
• Maintain high service quality standards.

Required profile

• Fluent French (C2) and strong English (C1).
• Previous experience in customer support, especially inbound call handling.
• Excellent communication and problem‑solving abilities.
• Comfortable working independently in a fully remote environment.

Required skills

• Stable wired internet connection (LAN).
• Desktop or laptop running Windows 11 or macOS 14 (minimum 1.8 GHz processor, 8 GB RAM, 10 GB free disk space).
• Wired USB headset.

What we offer

• Fully remote, flexible work schedule (Monday‑Friday, 3–4 hours per day within 09:00‑18:00 CEST).
• Freelance cooperation agreement with potential long‑term project continuation.
• Compensation of €11 per hour.
• One‑day paid training starting July 2026.
• Performance‑based bonuses and paid leave hours.