Customer Service Executive
Aramex · Casablanca
Description du poste
About the role
The Customer Service Executive plays a key role in delivering exceptional service by managing customer interactions, resolving queries, and maintaining satisfaction. This position requires strong communication, problem‑solving abilities, and a customer‑centric mindset to support business objectives.
Key responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
- Maintain detailed records of interactions, issues, and resolutions in the CRM system.
- Process and track customer orders, ensuring accurate and timely delivery.
- Gather and record customer feedback to continuously improve services.
Required profile
- Bachelor’s degree in business, communications, or a related field preferred.
- At least 2 years of experience in customer service or a related role.
- Ability to work in a fast‑paced environment and manage multiple tasks.
- Positive attitude under pressure and strong communication skills.
Required skills
- Proficiency with CRM software, preferably Salesforce.
- Strong knowledge of Microsoft Office applications.
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Aramex
Casablanca
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