Customer Service Executive

About the role

The Customer Service Executive plays a key role in delivering exceptional service by managing customer interactions, resolving queries, and maintaining satisfaction. This position requires strong communication, problem‑solving abilities, and a customer‑centric mindset to support business objectives.

Key responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain detailed records of interactions, issues, and resolutions in the CRM system.
• Process and track customer orders, ensuring accurate and timely delivery.
• Gather and record customer feedback to continuously improve services.

Required profile

• Bachelor’s degree in business, communications, or a related field preferred.
• At least 2 years of experience in customer service or a related role.
• Ability to work in a fast‑paced environment and manage multiple tasks.
• Positive attitude under pressure and strong communication skills.

Required skills

• Proficiency with CRM software, preferably Salesforce.
• Strong knowledge of Microsoft Office applications.