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Cette offre a expire le 19/07/2026. Elle n'accepte plus de candidatures.
Customer Service Manager
Regus · Marrakech
Description du poste
About the role
The Customer Service Manager is at the core of our global organisation, responsible for the overall performance of a workspace centre. You will operate with full autonomy, managing the centre as if it were your own business while delivering an exceptional customer experience.
Key responsibilities
- Oversee all on‑site operations and ensure smooth daily functioning.
- Address challenges promptly and devise effective solutions.
- Conduct tours for prospective customers and showcase the workspace.
- Upsell services to existing customers to maximise revenue.
- Transform satisfied customers into brand ambassadors for the team and IWG.
Required profile
- Proven experience meeting targets while leading a small, close‑knit team.
- Background in managing flexible workspaces, retail, hospitality or any high‑touch customer environment.
- Mindset of passion, drive, ownership and resilience.
Required skills
What we offer
- A fun, challenging and rewarding career path.
- Comprehensive induction, ongoing learning and development.
- Clear promotion prospects and performance‑based incentives.
- Flexible, personalised benefits supporting mental, physical and financial wellbeing.
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Regus
Marrakech