Customer Service Manager

About the role

The Customer Service Manager is at the core of our global organisation, responsible for the overall performance of a workspace centre. You will operate with full autonomy, managing the centre as if it were your own business while delivering an exceptional customer experience.

Key responsibilities

• Oversee all on‑site operations and ensure smooth daily functioning.
• Address challenges promptly and devise effective solutions.
• Conduct tours for prospective customers and showcase the workspace.
• Upsell services to existing customers to maximise revenue.
• Transform satisfied customers into brand ambassadors for the team and IWG.

Required profile

• Proven experience meeting targets while leading a small, close‑knit team.
• Background in managing flexible workspaces, retail, hospitality or any high‑touch customer environment.
• Mindset of passion, drive, ownership and resilience.

Required skills

What we offer

• A fun, challenging and rewarding career path.
• Comprehensive induction, ongoing learning and development.
• Clear promotion prospects and performance‑based incentives.
• Flexible, personalised benefits supporting mental, physical and financial wellbeing.