Customer Service Representative Team Leader

About the role

Join Arrow's growing Customer Service team in Morocco as a Team Leader. You will manage a group of Customer Service Representatives, oversee the order‑to‑invoice process, and ensure high service levels for both internal and external customers.

Key responsibilities

• Coach, train and support the CSR team to drive performance and engagement.
• Monitor KPIs, identify improvement areas and allocate resources effectively.
• Oversee the order‑to‑invoice cycle, ensuring timely communication with customers and suppliers.
• Coordinate with Inside Sales, Product Management, Logistics and Asset teams to meet delivery targets.
• Manage customer‑reserved inventory and handle backlog changes.
• Conduct annual appraisals and handle transition and quality‑related issues.

Required profile

• 3‑5 years of experience in customer service or a related field.
• Advanced English and Spanish language skills.
• Strong communication, coordination and organizational abilities.
• Proactive, can‑do attitude with the ability to handle demanding situations.

Required skills

• Advanced proficiency in Microsoft Excel.

What we offer

• Permanent contract with social benefits (CNSS, CIMR, health insurance).
• Dynamic, friendly work environment and fast recruitment process.
• Career development opportunities within a globally recognized organization.