Customer Support (Turkish speaker)

About the role

Join goFLUENT as a Learning Consultant focused on customer support for Turkish‑speaking learners. You will be the main point of contact, helping learners navigate our AI‑powered language platform and ensuring a smooth learning experience.

Key responsibilities

• Become an expert on goFLUENT products and services and explain them to new learners.
• Respond to learner inquiries via phone, email, chat and other communication channels.
• Call students to encourage full use of available resources.
• Collaborate with internal teams to ensure efficient communication and resolve learner issues.
• Proactively improve internal procedures and the quality of responses.

Required profile

• Native Turkish speaker with excellent oral and written communication skills.
• At least 1 year of experience in customer service.
• Empathetic, organized, adaptable and able to work autonomously.
• Advanced level of English (verbal and written) and a bachelor’s degree in any field.

Required skills

• Proficiency with MS Office.
• Proficiency with Google Docs.
• Proficiency with Open Office.

What we offer

• Hybrid work model with access to any of goFLUENT’s 20+ offices worldwide.
• Dynamic, startup‑like environment within a 26‑year‑old Swiss company.
• On‑boarding and mentoring program.
• Opportunities to learn 49 business languages as a goFLUENT learner.