Deputy Manager – Operations (P4)

About the role

The Deputy Manager – Operations (P4) will oversee all day‑to‑day administrative and functional activities at a Visa Application Centre. The role ensures high‑quality processing, compliance with standards, and continuous improvement of operational efficiency.

Key responsibilities

• Manage daily centre operations, including administrative and functional tasks.
• Conduct regular audits, implement new processes, and perform quality checks to guarantee accurate visa applications.
• Monitor and reduce errors each month, maintaining them within acceptable limits.
• Maintain and improve customer and mission satisfaction by enhancing procedures and innovating for productivity and cost‑effectiveness.
• Ensure adherence to Service Level Agreements, Standard Operating Procedures, ISO requirements, and corporate policies.
• Mentor and train team members, oversee internal certifications, and support succession planning.
• Handle applicant and customer escalations, liaise with support functions, and ensure timely delivery of value‑added services.
• Manage centre productivity, physical and data security, and compliance with health, safety, and environmental policies.

Required profile

• Proven experience managing operations in a Visa Application Centre or similar environment.
• Strong audit, quality‑control, and error‑monitoring capabilities.
• Ability to lead, mentor, and develop teams while ensuring compliance with SOPs and ISO standards.
• Excellent organizational skills with a focus on meeting SLA targets and reducing penalties.

Required skills

What we offer

• Opportunity to lead a high‑impact operations team within a global organization.
• Professional development through regular training and mentorship programs.
• Engagement in process innovation and continuous improvement initiatives.