Fast Track Manager – Morocco
Swissport · Marrakech
Description du poste
About the role
The Fast Track Manager will oversee Fast Track and Meet & Assist services across six Moroccan airports, ensuring a premium, seamless passenger experience that aligns with Swissport Aspire standards.
Key responsibilities
- Manage operational performance, service quality, and commercial success of Fast Track and Meet & Assist services at all locations.
- Implement and maintain Aspire service standards, operational procedures, and KPI monitoring.
- Lead crisis management, handle complaints, and ensure compliance with SLAs.
- Recruit, train, coach, and evaluate multi‑site teams, fostering a culture of care, integrity, and teamwork.
- Serve as primary liaison with airport authorities, security, immigration, airline partners, and internal stakeholders.
- Coordinate with internal departments to resolve operational challenges and enhance passenger service.
Required profile
- Bachelor’s degree or diploma in Aviation Management, Hospitality, Tourism, Business Administration, or equivalent.
- Minimum 5 years of experience in airport operations, premium passenger services, or hospitality management.
- Proven leadership of multi‑site or multi‑team operations.
- Strong knowledge of airport processes (security, immigration, boarding, VIP services).
- Fluency in Arabic, French and English.
Required skills
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Swissport
Marrakech