Guest Experience Expert
Le Méridien Hotels & Resorts · Marrakech
Description du poste
About the role
Le Méridien in Marrakech is hiring a full-time Guest Experience Expert (non-management, job number 26132812). The role goes beyond simple check-in and check-out: Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay, making transactions feel like part of the experience.
Key responsibilities
- Process operational needs and address guest requests
- Complete reports and share the highlights of the local area
- Move freely within the space and take a hands-on approach to work
- Follow company policies and procedures, maintain confidentiality and protect company assets
- Uphold quality standards and keep a professional appearance and communication style
- Work on your feet and move around, lifting and carrying objects of 10 pounds or less without assistance
Required profile
- High school diploma or G.E.D. equivalent preferred
- No related work experience required
- No supervisory experience required
- No license or certification required
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Le Méridien Hotels & Resorts
Marrakech
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