French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our fully remote customer service team. You will act as the trusted voice for our French‑speaking customers, delivering assistance via phone and live chat while helping to build lasting relationships.

Key responsibilities

• Provide prompt, friendly support in both French and English across multiple channels.
• Troubleshoot issues and deliver effective solutions while maintaining a calm demeanor.
• Document every interaction accurately to ensure seamless follow‑up.
• Share customer feedback and insights to improve processes and products.
• Collaborate with remote teammates, aligning on goals and priorities.

Required profile

• Complete fluency in written and spoken French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Patient, detail‑oriented, and motivated to help customers.
• Ability to work independently and communicate clearly within a remote team.

Required skills

• Familiarity with customer support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote position with full‑time hours.
• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A supportive culture that values fairness, open communication, and professional growth.