French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our fully remote team as a Customer Service Representative. You will act as the primary point of contact for French‑speaking customers, delivering assistance via phone and live chat while upholding our brand’s reputation for quality support.

Key responsibilities

• Provide prompt, friendly assistance in both French and English across multiple channels.
• Troubleshoot issues, identify solutions, and ensure customer satisfaction.
• Document all interactions accurately in our support system.
• Share feedback and insights to help improve products and processes.
• Collaborate with remote teammates to stay aligned on goals and priorities.

Required profile

• Fluent in written and spoken French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce or tech support.
• Self‑motivated, detail‑oriented, and able to work independently.
• Reliable high‑speed internet and a quiet workspace for calls.

Required skills

• Experience with customer support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote position with competitive salary and annual reviews.
• Paid time off and a monthly health‑wellness stipend.
• Performance‑based bonuses.
• A supportive culture that values open communication and professional growth.