Guest Experience Expert - Front Desk Agent
The Ritz-Carlton Hotel Company, L.L.C. · Rabat
Description du poste
About the role
The Guest Experience Expert – Front Desk Agent is the first point of contact for guests at The Ritz‑Carlton in Rabat. You will create memorable, personalized experiences throughout the guest’s stay, ensuring the brand’s Gold Standards are consistently delivered.
Key responsibilities
- Welcome guests, manage check‑in and check‑out procedures efficiently.
- Process operational needs, complete daily reports and handle guest requests promptly.
- Provide local area information and recommendations to enhance the guest experience.
- Maintain a safe, clean, and professional front‑desk environment.
- Uphold confidentiality, company policies, and quality standards at all times.
- Perform physical tasks such as standing, walking, and lifting objects up to 10 lb without assistance.
Required profile
- High school diploma or G.E.D. equivalent.
- No prior related work experience required.
- No supervisory experience or specific licenses required.
- Ability to work full‑time on‑site, standing or walking for extended periods.
Required skills
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The Ritz-Carlton Hotel Company, L.L.C.
Rabat