Guest Relations Officer – Shipboard

About the role

The Guest Relations Officer is the primary point of contact for guests aboard the vessel, ensuring every interaction is seamless, memorable, and aligned with premium service standards. This role bridges the guest experience with all hotel and marine departments, proactively anticipating needs and delivering personalized service.

Key responsibilities

• Maintain a constant presence of professionalism and emergency preparedness within stateroom services.
• Support operations by resolving elevator and ADA alarms and acting as the brand voice for external calls.
• Provide impeccable, personalized service to both guests and crew.
• Respond to escalated guest concerns with empathy, professionalism, and a solutions‑focused approach.
• Collect and analyze metrics such as guest counts, call volume, and call content.
• Communicate inventory, program access, and maintenance requirements, taking stewardship of work areas and tools.
• Lead by example, demonstrating calm composure, respect for all guests and crew, and a commitment to cleanliness and orderliness.

Required profile

• Outstanding hospitality, communication, and organizational abilities.
• Effective decision‑making and meticulous attention to detail.
• Fluent English with clear, courteous speaking style.
• Conversational proficiency in additional languages (Spanish, Portuguese, Italian, French, or German) is preferred.
• 2‑3 years experience as a Front Desk/Receptionist in a 4‑ or 5‑star hotel.
• Shipboard guest services experience is an advantage.

Required skills

What we offer

• Opportunity to work in a dynamic, international shipboard environment.
• Exposure to premium hospitality standards and guest relations best practices.
• Professional growth through hands‑on experience with diverse guest and crew interactions.