IT Support Technician (On-Call) - Morocco

About the role

We are seeking an experienced IT Support Technician based in Morocco to join our global team on an on‑call basis. You will provide hands‑on technical assistance to end users, ensuring that hardware, software and network issues are resolved quickly and efficiently.

Key responsibilities

• Provide onsite IT support and break/fix services.
• Troubleshoot hardware, software, and networking problems.
• Install, configure, and replace desktops, laptops, printers and peripherals.
• Support end‑user devices and operating systems.
• Escalate complex technical issues when required.
• Deliver excellent customer service while meeting SLA requirements.

Required profile

• Experience in onsite IT support or desktop support.
• Strong hardware and software troubleshooting skills.
• Knowledge of Windows operating systems and Microsoft Office.
• Basic networking knowledge (TCP/IP, LAN/WAN, Wi‑Fi).
• Excellent communication and problem‑solving abilities.
• Must be based in Morocco and available for on‑call assignments.

Required skills

• Windows operating systems
• Microsoft Office
• Hardware troubleshooting
• Software troubleshooting
• TCP/IP
• LAN/WAN
• Wi‑Fi