Monitoring Specialist

About the role

Nuitée is looking for a Monitoring Specialist to join its 24/7 Monitoring team in Casablanca. You will be responsible for keeping client, supplier and platform performance smooth around the clock, working with metrics such as revenue, bookings, traffic, conversion, API health and supplier connectivity.

Key responsibilities

• Watch critical metrics, detect anomalies and investigate root causes using logs, dashboards and system data.
• Design and build monitoring dashboards, KPIs and alerting processes from scratch.
• Manage live incidents, coordinate with engineering, account managers and leadership to resolve issues quickly.
• Collaborate with cross‑functional teams to improve supplier connectivity and API reliability.

Required profile

• 2+ years of experience in monitoring, operations, data analysis, technical support or revenue operations.
• Comfortable handling large data volumes and spotting patterns or anomalies.
• Strong Excel/Google Sheets skills; SQL or BI experience is a plus.
• Ability to investigate issues independently and communicate findings clearly.
• Calm under pressure, able to make decisions during live incidents.
• Available for rotating 24/7 shifts, including nights, weekends and public holidays.

Required skills

• Excel
• Google Sheets
• SQL (optional)
• Business Intelligence tools (optional)