Quality Manager
Le Méridien Hotels & Resorts · Marrakech
Description du poste
About the role
The Quality Manager is responsible for implementing quality assurance processes that align with the company’s mission, brand standards, and guest expectations. This role drives continuous improvement at the property level and champions the Quality function across the hotel.
Key responsibilities
- Coach managers on Total Quality Management, conduct monthly audits, and ensure compliance with company and brand standards.
- Analyze guest feedback, track defect trends, and implement corrective actions to enhance the guest experience.
- Facilitate process‑improvement teams, provide training on quality tools, and support regional or company‑wide best‑practice implementation.
- Review guest complaints, respond promptly, and model service behaviors that exceed expectations.
Required profile
- 2‑year degree in Business Administration, Hotel & Restaurant Management, or related field with 3 years of relevant experience, OR a 4‑year bachelor’s degree with 1 year of experience.
- Experience in guest services, front desk, housekeeping, sales & marketing, or management operations.
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Le Méridien Hotels & Resorts
Marrakech