Quality Manager
Le Méridien Hotels & Resorts · Marrakech
Job description
About the role
The Quality Manager is responsible for implementing quality assurance processes that align with the company’s mission, brand standards, and guest expectations. This role drives continuous improvement at the property level and champions the Quality function across the hotel.
Key responsibilities
- Coach managers on Total Quality Management, conduct monthly audits, and ensure compliance with company and brand standards.
- Analyze guest feedback, track defect trends, and implement corrective actions to enhance the guest experience.
- Facilitate process‑improvement teams, provide training on quality tools, and support regional or company‑wide best‑practice implementation.
- Review guest complaints, respond promptly, and model service behaviors that exceed expectations.
Required profile
- 2‑year degree in Business Administration, Hotel & Restaurant Management, or related field with 3 years of relevant experience, OR a 4‑year bachelor’s degree with 1 year of experience.
- Experience in guest services, front desk, housekeeping, sales & marketing, or management operations.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Morocco.
Salary: Sales Manager Based on 17 job offers in MoroccoSalaries by job title
Popular searches
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 9 hours ago
Expires 1 month from now
7 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Le Méridien Hotels & Resorts
Marrakech