Quality Manager
Le Meridien · Marrakesh
Description du poste
About the role
The Quality Manager is responsible for implementing quality assurance processes that align with the company’s mission and brand standards, meet guest expectations, and drive continuous improvement at the property level.
Key responsibilities
- Coach managers on Total Quality Management leadership and conduct monthly audits to ensure compliance with brand standards.
- Direct property quality initiatives, analyze defect trends, and facilitate process‑improvement teams to achieve measurable results.
- Review guest feedback with leadership, handle complaints, and ensure corrective actions are taken promptly.
- Provide training on quality tools, track data, and communicate key drivers of guest satisfaction.
Required profile
- 2‑year degree in Business Administration, Hotel & Restaurant Management or related field with 3 years of relevant experience, OR a 4‑year bachelor’s degree with 1 year of relevant experience.
- Experience in guest services, front desk, housekeeping, sales & marketing, or management operations within a hotel environment.
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Le Meridien
Marrakesh