Director of Operations – Hotel

About the role

The Director of Operations leads the strategic business functions of the hotel, overseeing Front Office, Recreation/Health Club, Housekeeping, Food & Beverage, and Engineering. The role works with department heads to implement brand service strategies, drive revenue, and ensure guest and employee satisfaction.

Key responsibilities

• Develop and execute operational strategies aligned with the brand’s business goals.
• Monitor financial performance, occupancy, rates, wages, and controllable expenses against budget.
• Analyze guest feedback, address service issues, and drive continuous improvement.
• Lead and coach department heads, fostering a culture of excellence and accountability.
• Ensure compliance with brand standards, SOPs, and local operating procedures.

Required profile

• 2‑year degree in Business Administration or Hotel Management with 4 years experience, OR a 4‑year bachelor’s degree with 2 years experience in hotel operations.
• Proven ability to manage profitability, revenue goals, and guest experience.
• Strong leadership skills with experience in human‑resources activities, performance reviews, and employee engagement.