Reservations Agent

About the role

As a Reservations Agent at Hilton, you will be the first point of contact for guests looking to book their stay. You will transform inquiries into confirmed reservations while delivering the warmth and hospitality that define the Hilton brand.

Key responsibilities

• Provide exceptional customer service by responding promptly and professionally to guest and team inquiries.
• Secure individual bookings and convert inquiries into confirmed reservations.
• Maintain meticulous attention to detail when recording and processing reservations.
• Use proactive selling techniques to maximize room sales, promoting hotel services and upgrades.
• Support sales efforts by responding to sales inquiries and identifying potential leads for future business.

Required profile

• A genuine passion for hospitality and creating memorable guest experiences.
• Integrity and a commitment to doing the right thing.
• Leadership qualities that inspire colleagues.
• Team‑oriented mindset that drives collaborative outcomes.
• Strong sense of ownership and accountability.
• Ability to act with urgency and focus on the present moment.

Required skills

What we offer

• An award‑winning workplace culture recognized by Great Place to Work and Fortune.
• Opportunities for career growth within a global hospitality leader.
• A supportive environment that values teamwork, leadership, and personal development.