Senior Customer Support Analyst Arabic - CDD

About the role

We are seeking a Customer Support Analyst to help customers successfully adopt and maximize the value of Cisco IQ. In this role you will combine customer support, onboarding and platform adoption activities to ensure a seamless customer experience, engaging directly with customers and collaborating with internal teams.

Key responsibilities

• Support customers throughout Cisco IQ onboarding, platform activation and adoption journey.
• Conduct proactive outreach via calls, emails, webinars and virtual meetings.
• Deliver onboarding sessions, product demonstrations and customer reviews.
• Respond to inquiries, troubleshoot onboarding or platform‑related issues.
• Collaborate with cross‑functional teams to resolve concerns and ensure timely issue resolution.
• Track onboarding progress, engagement activities and adoption metrics.
• Capture feedback and maintain accurate records in CRM and customer management systems.

Required profile

• 2‑4 years of experience in customer support, technical support, customer operations or account management.
• Experience with outbound outreach and customer engagement activities.
• Strong communication, presentation and problem‑solving skills.
• Experience using CRM and customer management platforms.
• Basic understanding of SaaS platforms and networking concepts.
• Fluent English (written and spoken); Arabic proficiency highly preferred.

Required skills

• Familiarity with Cisco technologies such as Meraki, Webex, Intersight, SD‑WAN.
• Experience with reporting, data analysis and performance tracking.
• Exposure to customer onboarding or technical support environments.