Service Sales Support Representative (French Speaker)

About the role

Eaton, which helps customers manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably, is looking for a Service Sales Support Representative fluent in French to join its team in Casablanca. The role supports sales activities, manages service quotations and works cross-functionally to grow service revenue and customer satisfaction.

Key responsibilities

• Promote and sell services and products to customers by phone or email, explaining their business impact and offering replacements or related services.
• Create service quotations and follow up consistently until a Purchase Order is issued.
• Proactively reach out to customers on generated leads and handle non-standard queries with tailored solutions.
• Build knowledge of the distributed product portfolio and services to maximise sales potential.
• Manage service maintenance contracts and focus on upselling to capture new business.
• Build and maintain customer relationships, and begin taking direct ownership of selected accounts, including contract renewals.
• Work with sales, finance, product, technical support and marketing teams, and hold regular meetings with sales and channel managers to review forecasts and track progress.
• Identify and escalate data accuracy issues, and manage priorities and high volumes of work.

Required profile

• Bachelor's or Master's degree in Business, Management or a related field.
• Experience in sales support, customer service or inside sales.
• Fluent French and intermediate English.
• Sales or order management experience, preferably in electrical, IT or telecommunications, is a plus.

Required skills

• CRM tools, preferably Salesforce; ability to build and manage a sales funnel with reporting.
• Strong Excel skills (tracking, analysis, reporting).
• Negotiation and consultative selling skills.
• Analytical, proactive and autonomous, resilient under pressure.