Spa Manager

About the role

The Spa Manager oversees daily operations of the spa, ensuring high standards of service, cleanliness, and guest satisfaction. Reporting to the Spa Director, the role includes supervising staff, managing budgets, and maintaining inventory.

Key responsibilities

• Supervise and coordinate activities of spa staff across salon, skin‑care, massage, reception, and locker‑room areas.
• Manage the spa’s operating budget, monitor expenses, and assist with payroll and financial reporting.
• Maintain inventory of supplies, equipment, and uniforms within budgetary limits.
• Ensure the spa environment remains clean, safe, and well‑maintained.
• Handle guest feedback, resolve complaints, and promote exceptional customer service.
• Conduct employee training, performance reviews, and progressive discipline as needed.
• Support the Spa Director and assume full responsibilities in their absence.

Required profile

• High school diploma or GED.
• Minimum of 2 years experience in spa, guest services, or a related hospitality field.
• Strong understanding of budget management and inventory control.
• Excellent communication and problem‑solving abilities.

Required skills