Store Manager - Crocs (Rabat)

About the role

Hudson, an international retailer and distributor active in sport and fashion, is hiring a Store Manager for its Crocs store in Rabat. The position is full-time, based in the store and reports to the Retail Operations Manager. The store manager oversees all operations needed for the store to run smoothly, ensures swift and polite customer service and upholds the brand's reputation.

Key responsibilities

• Carry out actions raised on productivity reports from retail operations and the country banner, and handle customer complaints and queries effectively
• Adhere to brand guidelines, collection planning and visual merchandising (VM) standards
• Manage the store budget covering sales, payroll and operational costs
• Communicate feedback on buying trends and missed opportunities to the brand, and input actions from mystery shopper reports
• Recruit and select staff according to brand guidelines and allocated headcount, create rosters, manage timesheets and own staff appraisals
• Train staff daily on customer service and store operations, and ensure all assigned training is completed
• Keep the outlet well maintained, ensure items are defect-free, properly displayed and correctly priced, and verify security measures are in place
• Ensure sales assistants have the equipment and products they need to serve customers professionally

Required profile

• At least 2 years' experience in a retail store, ideally in a supervisory or leadership role
• Knowledge of financial and customer service principles
• Sales-driven with a good understanding of KPIs such as top-line sales, conversion rates, stock loss and labour costs
• Business acumen to make commercial decisions
• Flexibility to work in shifts

Required skills

• Proficiency in MS Office
• Leadership, organisational and interpersonal skills
• Strong communication and feedback with the team and key headquarters departments