Store Manager - Luxury Boutique, Casablanca

About the role

The Store Manager acts as an ambassador of the Maison, developing and optimizing the performance and profitability of the Casablanca Morocco Mall boutique. The role manages the boutique team, ensures excellence in operations and maintains the highest level of customer service in line with Christian Dior expectations.

Key responsibilities

• Design the boutique structure, recruit the right profiles and build a talent pipeline, while driving performance management, people development and team engagement
• Manage day-to-day operations, including training, coaching and motivation of the team, and run regular store meetings on sales training, product knowledge, visual merchandising and operations
• Analyze boutique data to diagnose issues and set action plans to meet sales targets, and assign and monitor sales goals for Sales Associates
• Coordinate sales promotions, trunk shows, seasonal events and CRM initiatives, implement CRM programs to retain clients, and act as an ambassador to VIPs
• Apply group, Maison and boutique policies and luxury standards, manage the back office, expenses and budget, and ensure compliance with security procedures and lock-up routines
• Oversee inventory, merchandise pricing, transfers and damages, and minimize stock loss; take part in merchandise displays and visual presentations

Required profile

• Proven experience in luxury retail management
• Goal-oriented mindset with strong leadership and problem-solving abilities
• Ability to work under pressure, manage stress and adapt flexibly to store needs
• Mentoring and coaching attitude with high emotional intelligence
• Fluent English and Arabic; French and other languages are a strong plus