Technical Customer Support Specialist – Full Time (On‑Site)

About the role

eGrow is seeking a Technical Customer Support Specialist to join its fast‑growing SaaS platform team in Marrakech. You will help e‑commerce merchants resolve technical issues, onboard new users, and ensure smooth operation of automation workflows.

Key responsibilities

• Provide excellent support to eGrow users via email, WhatsApp, and calls.
• Assist clients with technical issues, integrations, and platform setup.
• Guide new users during onboarding and clearly explain platform features.
• Troubleshoot automation workflows and basic technical problems.
• Collaborate with product and development teams to report bugs and suggest improvements.
• Produce documentation, FAQs, and short tutorials as needed.
• Maintain a positive, professional, solution‑oriented attitude with customers.

Required profile

• Fluent in Arabic and English (spoken and written).
• Strong communication and customer‑service skills.
• Good understanding of technology, SaaS platforms, or digital tools.
• Ability to troubleshoot technical issues quickly.
• Organized, patient, and able to work under pressure.

Required skills

• Automation tools (WhatsApp, email, integrations).
• Experience with SaaS platforms.

What we offer

• Salary: 5,000 MAD per month.
• Full‑time on‑site role in Marrakech.
• Training on eGrow tools, automations, and integrations.
• Opportunity to grow into advanced technical support or onboarding specialist roles.