Glovo, a Barcelona‑based startup and the fastest‑growing delivery player in Europe, Africa, and Western Asia, is looking for an experienced Account Manager – Groceries to join its Casablanca team. The role is central to Glovo’s strategy of expanding its grocery and supermarket services across the region, ensuring that local partners receive the support, insights, and incentives they need to thrive in a highly competitive market.

Key Responsibilities

• Establish and nurture strong, long‑term relationships with Glovo’s top grocery partners, including supermarkets, local grocers, and specialty food stores.
• Own the end‑to‑end partner lifecycle: from onboarding and performance monitoring to renewal and growth initiatives.
• Analyze partner performance data, build detailed reports, and identify key performance indicators (KPIs) that drive revenue and partner satisfaction.
• Conduct regular MBR/WBR/QBR meetings and joint business planning sessions (JBPs) to align partner goals with Glovo’s objectives.
• Negotiate commission structures, pricing, and promotional campaigns to maximize revenue while maintaining partner profitability.
• Translate partner feedback into actionable product, marketing, and operational improvements, acting as the voice of the partner within Glovo’s cross‑functional teams.
• Maintain high standards of partner content quality, ensuring accurate product listings, timely updates, and compliance with local regulations.
• Collaborate closely with the marketing, operations, and product teams to launch new initiatives, promotions, and features that benefit both partners and end‑customers.

Required Skills & Experience

• 3‑5 years of proven sales or account management experience in the grocery, retail, or e‑commerce sector.
• Strong commercial acumen and negotiation skills, with a track record of meeting or exceeding sales targets.
• Excellent analytical abilities, capable of interpreting data, identifying trends, and making data‑driven decisions.
• Proactive, organized, and detail‑oriented mindset, with the ability to manage multiple priorities in a fast‑paced environment.
• Exceptional verbal and written communication skills in both French and English, with the ability to build rapport with partners at all levels.
• Proficiency in Google Workspace and Microsoft Office (especially Excel) for data analysis and reporting.
• Comfortable working in a high‑growth, high‑performance startup culture, with a passion for innovation and continuous improvement.
• Educational background in Business Administration, Marketing, Engineering, or a related field is a plus.
• Knowledge of SQL and data visualization tools (e.g., Power BI, Tableau) is a big plus.

What We Offer

• Competitive salary and performance‑based bonuses.
• Private health insurance and comprehensive benefits package.
• Monthly Glovo credit and flexible work arrangements: up to two days of remote work per week and the option to work from anywhere for up to three weeks a year.
• Enhanced parental leave and on‑site nursery facilities.
• Access to continuous learning and professional development programs.
• Opportunity to shape the future of grocery delivery in Morocco and beyond.

About Glovo

Glovo delivers any product within your city at any time of day, from food and groceries to pharmacy items, beauty products, and more. With a presence in over 1,500 cities across 23 countries, Glovo is redefining how people connect with their everyday needs through technology‑driven solutions.

Join Glovo’s dynamic team in Casablanca and help us bring the world’s best products to customers’ doorsteps faster, smarter, and more sustainably.