Assistant Housekeeping Manager

About the role

Four Seasons Casablanca is looking for an Assistant Housekeeping Manager who shares a passion for excellence and brings enthusiasm to everything they do. The role works within a team built on mutual respect, collaboration, excellent service and a passion for Housekeeping, managing the staff and daily operations of the Housekeeping Department so that guest rooms, public areas and employee areas meet the highest standards of cleanliness.

Key responsibilities

• Manage the Housekeeping staff, interview and train them, conduct performance evaluations and discipline staff when needed
• Ensure daily labour reports and bi-weekly payroll submissions are accurate and complete
• Schedule staff, assign daily work and oversee the start of each shift, monitoring productivity, quality and guest needs
• Inspect all areas of responsibility daily, including guest rooms, and resolve customer complaints with a high level of hospitality
• Handle guest requests in person and by phone, and coordinate housekeeping needs for condominium or co-op owners
• Monitor labour expenses and other costs such as guest supplies, cleaning supplies and contract services, and participate in linen, uniform and supplies inventories
• Maintain equipment properly, help prepare the annual budget and capital plan, and ensure the Laundry/Valet Department runs effectively in the manager's absence
• Act swiftly in emergencies and protect the safety, security and well-being of guests and employees

Required profile

• School education or equivalent experience
• Experience in a luxury brand is a plus
• French, English and Arabic are mandatory
• A valid Moroccan work permit is required due to local work permit policy

What we offer

• Competitive salary, wages and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary accommodation at other Four Seasons hotels and resorts
• Complimentary dry cleaning for employee uniforms and complimentary employee meals