B2B Customer Success & Retention Advisor

About the role

In this role you will support business clients by understanding their needs and offering tailored solutions that strengthen customer satisfaction, loyalty and the value of the partnership. The position is based on a permanent employment contract (CDI).

Key responsibilities

• Deliver an exceptional customer experience to a business customer portfolio.
• Analyze client needs and recommend solutions aligned with their business objectives.
• Strengthen customer loyalty and improve overall client satisfaction.
• Promote and showcase the company's products and services.
• Identify customer retention opportunities and optimize service offerings.
• Address customer inquiries, concerns and objections professionally and effectively.
• Meet performance targets related to quality, customer satisfaction and business results.

Required profile

• Excellent command of French and English, spoken and written.
• Previous experience in customer service, customer retention, loyalty programs, sales or B2B account management is highly preferred.
• Comfortable working in a fast-paced, performance-driven environment.

Required skills

• Strong communication, active listening and negotiation skills.
• Ability to influence decisions and handle customer objections.
• Strong organizational and time-management abilities.

What we offer

• Paid training starting from the first day.
• Social security coverage (CNSS) and competitive private health insurance.
• Uncapped performance bonus.
• Free company-provided transportation.
• Access to events, activities and wellness programs at the site.