Conseiller Client – Allemand & Anglais – Agadir

About the role

Join a team that turns every call into an opportunity! Concentrix is a global company operating in over 70 countries, dedicated to enhancing customer experiences and optimizing business processes.

Key responsibilities

• Respond to customer inquiries via phone, email, or chat, ensuring high‑quality service.
• Resolve customer issues and complaints promptly to guarantee satisfaction.
• Provide personalized solutions that build trust and loyalty.
• Share feedback and insights to support continuous improvement of services and processes.

Required profile

• Fluent in German and English, both written and spoken.
• Excellent communication skills with an organized, independent, and positive attitude.
• Comfortable using digital tools and curious about new technologies.
• Motivated by challenges and passionate about delivering customer satisfaction.

What we offer

• Competitive salary with language, regularity and performance bonuses, plus a special Eid El Adha bonus.
• Comprehensive benefits: health insurance, pension after one year, flexible hours, remote work after training, gym access, transport, and professional development.
• A dynamic workplace featuring themed events and gifts throughout the year to foster team spirit.