Conseiller technique – Assistance clientèle

About the role

The Technical Advisor provides remote assistance to users experiencing difficulties with computer hardware and software. Reporting to the team manager, the role focuses on diagnosing issues and delivering effective solutions while maintaining high quality and timely service.

Key responsibilities

• Receive and analyse user requests related to computer equipment usage.
• Diagnose technical problems and propose appropriate solutions.
• Ensure resolutions meet defined quality standards and response time targets.
• Document interactions and solutions for future reference.
• Participate in comprehensive training before assuming full responsibilities.

Required profile

• Fluent mastery of French, both spoken and written.
• Strong listening skills and customer‑orientation.
• Excellent diagnostic and analytical abilities.
• Relevant technical training or education.
• Previous experience in technical assistance is desirable.

Required skills