Corporate IT Support Officer

About the role

Pay10 Morocco, a new regional office of the Pay10 group preparing to launch payment activities in full compliance with Bank Al-Maghrib's regulations, is hiring a Corporate IT Support Officer. The role provides first- and second-line IT support to employees, keeping corporate IT systems, end-user devices and digital workplace tools available, secure and reliable. It sits within the HR function and supports the employee lifecycle through secure onboarding, access management, day-to-day technical support and offboarding, in line with internal IT, security and data protection policies.

Key responsibilities

• Provide first- and second-line support to employees in office and remote settings, troubleshooting hardware, software, network and access issues on laptops, desktops, mobiles, printers and peripherals
• Support productivity tools such as email, collaboration platforms, document management, HR systems and VPN, meeting internal SLAs
• Support onboarding by configuring devices, creating user accounts and access rights, and offboarding by revoking access, recovering equipment and ensuring data security
• Work with HR to keep accurate joiner, mover and leaver records
• Manage access rights under least-privilege principles, keep access logs, support access reviews and escalate access breaches
• Maintain an up-to-date IT asset inventory, track allocation and lifecycle, and coordinate repairs, replacements and secure disposal
• Support security policies, device encryption, antivirus and endpoint protection, and help with audits, regulatory reviews and data protection assessments
• Promote IT security awareness (password hygiene, phishing, data handling)
• Liaise with external vendors and service providers, track service performance and support contract administration and license renewals

Required profile

• 3+ years of experience in corporate IT support, IT operations or workplace technology roles
• Experience in a regulated environment (fintech, banking, financial services) preferred
• Strong documentation and process-orientation, ability to balance service delivery with security and compliance
• Excellent communication and stakeholder management skills
• Fluency in French (mandatory); professional English; Arabic is an advantage

Required skills

• Windows and macOS environments, Microsoft 365 / Google Workspace
• Endpoint management and basic networking
• Familiarity with access control, user provisioning and IT asset management