Customer Service & Assembly Planner

About the role

We are looking for a dynamic Customer Service & Assembly Planner to join our Moroccan plant. The role combines front‑line customer interaction with the planning of assembly operations, ensuring timely deliveries and high satisfaction in the automotive sector.

Key responsibilities

• Serve as the primary contact for customers regarding material deliveries, invoicing and claim disputes.
• Receive, analyse and manage customer demand to guarantee on‑time delivery.
• Collaborate proactively with internal departments to resolve issues.
• Initiate assembly planning based on forecasts, raw‑material and resource availability.
• Monitor daily production output and adjust plans as needed.
• Interpret complex customer requirements and propose innovative solutions.
• Maintain overall customer satisfaction throughout the process.

Required profile

• Bachelor’s degree (BAC+5) in Logistics, Supply Chain or Industrial Management.
• Minimum 2 years of experience in the automotive industry.
• Strong analytical, problem‑solving and communication skills.
• Fluency in English and good level of French; additional languages a plus.

Required skills

• Solid understanding of supply‑chain and logistics processes.
• Proficiency with SAP, preferably SAP S/4HANA.
• Advanced Microsoft Excel abilities.
• Knowledge of Lean management principles.