Customer Service Representative

About the role

We are looking for a friendly, organized Customer Service Representative to handle inquiries, orders and account issues for a fast‑growing US startup. The role is fully remote and offers a long‑term opportunity to become the voice of the brand.

Key responsibilities

• Respond to customer inquiries via email, live chat and phone with clear, friendly, and accurate answers.
• Resolve issues related to orders, billing, accounts, refunds and returns.
• Escalate complex cases to the appropriate team with well‑documented notes.
• Keep tickets organized, updated and resolved within response‑time targets.
• Follow up with customers to ensure issues are fully closed and they are satisfied.
• Flag recurring problems and share feedback to improve products and processes.

Required profile

• Fluent in English, both written and spoken.
• 2+ years of customer service or support experience, preferably with US customers.
• Calm, patient and professional, especially with frustrated customers.
• Strong written communication with attention to tone and detail.
• Organized and reliable, able to handle a high volume of tickets.

What we offer

• Top‑of‑market salary paid in USD.
• Fully remote work with a US‑based fast‑growing company.
• Long‑term role with growth opportunities as the company scales.