Executive Housekeeper I

About the role

The Executive Housekeeper I is responsible for daily shift operations of Housekeeping, Recreation/Health Club and, when applicable, Laundry at Le Méridien Marrakech. The role ensures guest rooms, public spaces and employee areas are clean, well‑maintained, and meet the brand’s standards.

Key responsibilities

• Supervise daily housekeeping shift operations, manage cleaning schedules, and ensure compliance with policies and procedures.
• Coordinate with Front Desk and Engineering to communicate room status and address maintenance needs.
• Conduct inspections of guestrooms and public areas, hold staff accountable for corrective actions, and maintain inventory of supplies.
• Manage departmental costs, participate in budgeting, and monitor payroll and expense reports.
• Handle guest complaints, promote exceptional customer service, and empower staff to improve service performance.
• Participate in HR activities including staffing, training, performance appraisals, and disciplinary procedures.

Required profile

• High school diploma or GED with at least 2 years of housekeeping experience, OR a 2‑year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field (no experience required).
• Strong ability to supervise staff, manage budgets, and ensure guest satisfaction.