Field Service Engineer (Technical Consultant)

About the role

The Field Service Engineer (Technical Consultant) will provide on‑site and remote technical support for the Maglumi immunoassay platform across the region. You will work closely with sales teams and local distributors to ensure optimal system performance and high customer satisfaction.

Key responsibilities

• Collaborate with regional sales and distributors to improve end‑user satisfaction.
• Deliver technical support (online or on‑site) for Maglumi systems, ensuring proper operation.
• Promote optimal reagent usage and monitor consumption per analyzer.
• Collect installation data, maintain relationships with reference customers, and follow up on their needs.
• Provide training to local engineers and support distributor technical teams.
• Manage reagent and spare‑part orders for distributors, handle returns, and address complaints.
• Perform any additional tasks required by Snibe.

Required profile

• Minimum 5 years of experience in the IVD (in‑vitro diagnostics) field.
• Bachelor’s degree or higher in a related scientific or engineering discipline.
• Experience with total laboratory automation (biochemistry & immunology) is preferred.
• Strong communication skills and ability to work independently under pressure.

Required skills

• Technical expertise with the Maglumi immunoassay system.
• Knowledge of reagent management and laboratory automation.

What we offer

• Opportunity to work with cutting‑edge diagnostic technology.
• Collaborative environment with regional sales and distributor teams.
• Professional development through training and field experience.