Field Service Lead

About the role

As the Field Service Lead at Harmattan AI, you will head the team responsible for keeping complex defence‑grade electromechanical and electronic systems operational across multiple customer sites. You will own the maintenance programme, ensure readiness of the deployed estate, and act as the senior escalation point for faults that exceed first‑level resolution.

Key responsibilities

• Lead, schedule and mentor a group of Field Service Specialists across diverse locations.
• Design, implement and own preventive and corrective maintenance programmes for the deployed estate.
• Define and maintain maintenance standards, procedures and checklists, driving continuous improvement.
• Serve as the senior escalation point for complex fault diagnosis and oversee depot‑level and sub‑assembly repairs.
• Manage spare‑parts inventory, sustainment models, consumption tracking and obsolescence planning.
• Track system availability, produce readiness reports and proactively resolve issues.
• Enable customer maintenance teams through knowledge transfer and support toward operational autonomy.
• Bridge field maintenance and engineering to address recurring or systemic problems.

Required profile

• Extensive hands‑on maintenance experience with complex electromechanical and/or electronic systems.
• Proven leadership of field service or maintenance teams – leadership is a mandatory requirement.
• Deep expertise in advanced fault diagnosis and component‑level repair.
• Strong analytical mindset with the ability to translate reliability data into actionable engineering feedback.

Required skills

• Electromechanical systems maintenance
• Electronic systems maintenance
• Advanced fault diagnosis