Guest Experience Agent – Luxury Hotel
mandarinoriental · Mandarin Oriental
Job description
About the role
Mandarin Oriental in Marrakech is seeking a passionate, service‑driven Guest Experience Agent to join its Rooms Division team. You will be a key point of contact, shaping each guest’s journey from pre‑arrival to post‑departure and ensuring a seamless, personalized stay.
Key responsibilities
- Deliver a warm, genuine, and personalized welcome to all guests
- Curate and manage guest preferences to ensure tailored experiences throughout the stay
- Coordinate effectively with all departments to ensure flawless service delivery
- Proactively handle guest feedback, resolving concerns promptly and professionally
- Anticipate guest needs and consistently go above and beyond to create memorable moments
- Manage guest billing, currency exchange, and payment processes with accuracy
- Monitor and control guest folios, ensuring daily accuracy and compliance
- Handle guest departures in line with luxury service standards
Required profile
- Previous experience in a similar role within a luxury hospitality environment is preferred
- Excellent interpersonal and communication skills with a natural ability to connect with guests
- Fluency in French and English (additional languages are an asset)
- A genuine passion for luxury hospitality and delivering exceptional guest experiences
- Detail‑oriented, proactive, and solution‑driven mindset
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Published 1 week ago
Expires 1 month from now
43 views · 1 interested
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mandarinoriental
Mandarin Oriental