Inside Sales Manager

About the role

Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group, is expanding its team and seeks an Inside Sales Manager to lead renewals and expansion opportunities across its IT solutions portfolio.

Key responsibilities

• Lead, coach, and develop a team of Inside Sales Representatives managing renewals and expansion opportunities.
• Set clear KPIs and individual action plans, monitor performance and drive accountability.
• Ensure timely and accurate execution of the renewals process.
• Drive proactive engagement with end users and close collaboration with partners to secure renewals and reduce churn.
• Own forecasting accuracy, pipeline visibility, and renewal risk management.
• Launch renewal, churn‑reduction, and upsell initiatives to achieve targets.
• Provide regular reporting on renewals, churn, pipeline health, and key risks using standard tools and processes.
• Act as the central point of coordination between partners and customers to ensure smooth renewal execution.
• Develop and execute territory and business plans aligned with regional objectives.
• Maintain strong market and competitive knowledge, using insights to articulate value propositions.
• Ensure CRM accuracy, opportunity tracking, and structured stakeholder communication.
• Collaborate cross‑functionally with Sales, Customer Success, Product, and Marketing teams.

Required profile

• Proven experience as an Inside Sales Manager, Renewals Manager, or similar leadership role in tech/SaaS.
• Strong understanding of partner‑led business models, pricing structures, and subscription/renewal cycles.
• Solid expertise in territory management, account planning, and competitive analysis.
• Strong leadership and coaching skills in a performance‑driven environment.
• Excellent communication, negotiation, and relationship‑building skills.
• Proficiency with CRM tools (Salesforce or equivalent).
• Fluent in English and French (German, Italian, or Spanish highly desirable).

What we offer

• Full permanent contract.
• Social advantages: CNSS, CIMR, health insurance.
• Very good working atmosphere in a team of passionate collaborators.
• Work culture where you can make an impact.
• Dynamic environment with a friendly work atmosphere.
• Interesting career development opportunities in a quickly growing environment.
• Working within an internationally recognized organization.