Inside Sales Representative

About the role

Arrow Enterprise Computing Solutions is seeking an Inside Sales Representative to manage renewal opportunities and drive upsell growth within its portfolio of IT customers. The role focuses on engaging end‑users and partners to secure renewals, articulate value, and identify expansion possibilities.

Key responsibilities

• Manage a portfolio of renewal opportunities following a 120‑day renewal cadence.
• Proactively engage end users and partners to secure renewals, discuss pricing, and uncover upsell or expansion opportunities.
• Provide high‑quality customer experience through timely, accurate, and professional communication.
• Support partners with quotes, pricing, product information, and renewal documentation.
• Maintain accurate forecasting, pipeline hygiene, and daily updates in the CRM system.
• Follow established sales processes, renewal guidelines, and partner engagement frameworks.
• Coordinate with internal teams, partners, and vendors to resolve pricing, product, SLA, or billing issues.

Required profile

• Proven experience managing a customer portfolio in a phone‑based or inside sales role.
• Background in Inside Sales, Customer Success, or Customer Support within tech, SaaS, or IT environments.
• Strong communication skills with the ability to clearly articulate value to end users and partners.
• Comfortable operating in a fast‑paced, partner‑led sales environment.
• Highly organized, proactive, and able to manage a high‑volume renewal pipeline.
• Proficiency with CRM tools such as Salesforce or equivalent.

Required skills

• CRM (Salesforce or equivalent)

What we offer

• Full permanent contract with social benefits (CNSS, CIMR, health insurance).
• Dynamic, international work environment with opportunities for career development.
• Collaborative team atmosphere and chance to make an impact.