IT Support Technician (On-Call) – Morocco

About the role

We are seeking an experienced IT Support Technician to provide on‑call, onsite assistance across Morocco. The role involves delivering prompt technical support to end‑users, ensuring minimal downtime and high satisfaction while adhering to service level agreements.

Key responsibilities

• Provide onsite IT support and break/fix services for hardware, software and networking issues.
• Troubleshoot and resolve problems on desktops, laptops, printers and peripheral devices.
• Install, configure, upgrade and replace equipment as required.
• Support end‑user devices and operating systems, primarily Windows.
• Escalate complex technical issues to higher‑level support when necessary.
• Maintain excellent customer service standards and meet SLA requirements.

Required profile

• Proven experience in onsite or desktop IT support.
• Strong hardware and software troubleshooting abilities.
• Good knowledge of Windows operating systems and Microsoft Office.
• Basic networking understanding (TCP/IP, LAN/WAN, Wi‑Fi).
• Effective communication and problem‑solving skills.
• Residency in Morocco and availability for on‑call assignments.

Required skills

• Windows operating systems
• Microsoft Office suite
• Hardware troubleshooting
• Software troubleshooting
• Basic networking (TCP/IP, LAN/WAN, Wi‑Fi)