Junior Customer Support Specialist – Spanish/Italian

About the role

Join Paysera’s fast‑growing team as a Junior Customer Support Specialist, providing bilingual assistance in Spanish or Italian to e‑commerce and financial service clients worldwide. You will be the first point of contact, helping customers navigate our payment solutions while leveraging AI tools to boost efficiency.

Key responsibilities

• Handle inbound inquiries via phone, email, live chat and other channels.
• Collaborate with teammates to resolve complex issues.
• Maintain accurate customer records in our CRM system.
• Use ChatGPT or similar AI tools to streamline daily tasks.
• Work rotational 8‑hour shifts between 7 AM and 8 PM, five days a week, including one weekend per month.

Required profile

• Strong computer literacy and familiarity with standard software applications.
• Excellent verbal and written communication in English and either Spanish or Italian.
• Enthusiasm for learning and growing in a customer‑service environment.
• Previous customer‑service experience is a plus.

Required skills

• ChatGPT (or comparable AI tool) usage.
• CRM software proficiency.

What we offer

• Competitive net salary of 6 350–8 200 MAD including bonuses.
• Opportunity to work on‑site in a modern office in Rabat.
• Exposure to AI‑driven processes within a leading EU‑licensed e‑money institution.