Lead Partner Onboarding Manager – French Africa

About the role

As the Lead Partner Onboarding Manager for Morocco, Tunisia and Ivory Coast, you will own the end‑to‑end activation of new restaurant partners across three fast‑growing markets. You will ensure menus go live, teams are trained and performance is monitored from day one, while driving operational innovation through AI‑enabled workflows.

Key responsibilities

• Manage the full partner activation funnel – from sales handover to menu creation, image upload, quality validation and partner training.
• Maintain activation SLAs (≥96% onboarded on time) and content quality scores (≥98%) across all three markets.
• Oversee a 3rd‑party provider team of 15‑25 agents, including two Team Leads and one QA specialist.
• Build daily scorecards, coach agents, and adapt training materials as needed.
• Track and report on KPIs such as activation speed, content quality, partner performance in the first 60 days and budget adherence.
• Identify, test and implement AI‑driven tools to streamline content creation, quality checks and partner communication.
• Control provider invoicing, working hours and ensure operational costs stay within budget.

Required profile

• Proven experience managing external provider teams or BPO operations.
• Strong operational mindset with a focus on scalability, speed and quality.
• Ability to collaborate with commercial teams and senior leadership across multiple markets.
• Data‑driven approach to monitor performance and drive continuous improvement.

Required skills

• Salesforce
• Jira